This Privacy Policy explains how Folder Labs ("we", "our", or "the platform") collects, uses, stores, and protects your personal information when you access or use our automated trading services. By registering an account or using any part of our platform, you acknowledge that you have read and agree to the practices described in this policy. If you do not agree, please discontinue use of the platform immediately.
1. Information We Collect
To provide our services securely and effectively, Folder Labs may collect the following categories of information:
- Identity data: full name, date of birth, nationality
- Contact data: email address, phone number, residential address
- Account and financial data: deposit history, transaction records, withdrawal requests, account balance
- Verification data: government-issued ID documents submitted during KYC (Know Your Customer) verification
- Technical data: IP address, browser type and version, device identifiers, operating system, time zone
- Usage data: pages visited, features used, session duration, click patterns, and platform interactions
- Communication data: messages sent to our support team and any correspondence related to your account
2. How We Use Your Information
Folder Labs uses collected information strictly for legitimate operational and legal purposes, including:
- Creating and managing your account and profile
- Processing deposits, withdrawals, and automated trading activity
- Verifying your identity in compliance with AML and KYC regulations
- Delivering personalized platform features and investment analytics
- Sending important service notifications, security alerts, and account updates
- Improving platform performance, stability, and user experience
- Detecting, preventing, and investigating fraudulent or unauthorized activity
- Fulfilling legal, regulatory, and compliance obligations
- Responding to support requests and resolving disputes
3. Data Protection and Security
Protecting your data is a core priority at Folder Labs. We implement industry-standard and enterprise-grade security measures, including:
- AES-256 encryption for all stored personal and financial data
- SSL/TLS protocols securing all data transmitted between your device and our servers
- Two-factor authentication (2FA) required for every login and withdrawal request
- Regular security audits and vulnerability assessments conducted by independent specialists
- Strict internal access controls limiting data access to authorized personnel only
- Segregated client account architecture ensuring your funds remain separate from company operational funds
While no system can guarantee absolute security, Folder Labs takes every reasonable precaution to protect your information from unauthorized access, disclosure, alteration, or destruction.
4. Sharing of Information
Folder Labs does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data only in the following strictly defined circumstances:
- Verified technology and service partners required to deliver core platform functionality (e.g., payment processors, trading infrastructure providers)
- Regulatory and legal authorities when required by applicable law, court order, or government request
- Fraud prevention and security agencies when necessary to investigate or prevent illegal activity
- Professional advisors such as legal counsel or auditors bound by confidentiality obligations
All third parties with whom we share data are contractually required to handle it in accordance with applicable data protection standards.
5. Cookies and Tracking Technologies
Folder Labs uses cookies and similar tracking technologies to enhance your experience on the platform. These include:
- Essential cookies: required for the platform to function properly, including session management and security features
- Analytical cookies: used to understand how users interact with the platform so we can improve performance
- Preference cookies: used to remember your settings and personalization choices
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect platform functionality.
6. Data Retention
Folder Labs retains your personal data for as long as your account remains active or as required by applicable legal and regulatory obligations. When your data is no longer needed, it is securely deleted or anonymized in accordance with our internal data lifecycle policy.
- Account data is typically retained for a minimum of 5 years following account closure for AML compliance purposes
- Transaction records may be kept longer where required by financial regulations
- Support communications are retained for up to 3 years
7. Your Rights
Depending on your country of residence, you may have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete information
- Right to erasure: request deletion of your data where no legal obligation requires us to retain it
- Right to restriction: request that we limit how we process your data in certain circumstances
- Right to data portability: request your data in a structured, machine-readable format
- Right to withdraw consent: withdraw consent for data processing at any time without affecting the lawfulness of prior processing
- Right to object: object to processing of your data for direct marketing or legitimate interest purposes
To exercise any of these rights, please contact us using the details provided in Section 10 below. We will respond to all verified requests within 30 days.
8. International Data Transfers
Folder Labs operates globally, and your data may be processed or stored in countries outside your country of residence. In such cases, we ensure that appropriate safeguards are in place — including standard contractual clauses and data processing agreements — to ensure your data receives an equivalent level of protection regardless of where it is processed.
9. Third-Party Services and Links
Our platform may contain links to or integrations with third-party websites, tools, or services. Folder Labs is not responsible for the privacy practices of any third party. We strongly encourage you to review the privacy policies of any external service you access through our platform. This Privacy Policy applies solely to information collected directly by Folder Labs.
10. Changes to This Privacy Policy
Folder Labs reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When material changes are made, we will notify registered users via email or a prominent notice on the platform. The revised policy will take effect immediately upon publication. We encourage you to review this page periodically to stay informed.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Folder Labs handles your personal data, please do not hesitate to reach out to our team:
Folder Labs
Address: 386 N Oates St, Dothan, AL 36303, USA
Email: [email protected]
Phone: +1 334 446 4572
We are committed to resolving all privacy-related inquiries promptly and transparently. Your trust is the foundation of everything we do at Folder Labs.
